Refund policy

At Iylastore.in, we aim to provide you with beautiful, high-quality imitation jewelry and accessories. Due to the delicate and hygienic nature of our products, we follow a strict return and refund policy.

1. Return Eligibility

We accept returns only in the following cases:

  • You received a damaged product
  • You received the wrong item

To be eligible:

  • You must raise a request within 48 hours of delivery
  • The item must be unused, unworn, and in its original packaging with all tags intact

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Earrings
  • Customized or personalized products
  • Sale or discounted items
  • Items damaged due to misuse, water exposure, or improper handling

3. How to Request a Return

To initiate a return:

Once your request is approved, we will share return instructions.
Please do not send any product without confirmation.

4. Refund Policy

  • Refunds are processed only after we receive and inspect the returned item
  • If approved, the refund will be issued:
    • To your original payment method, or
    • As store credit (if preferred)
  • Refunds typically take 5–7 business days to reflect

5. Replacement Policy

  • We offer free replacement for damaged or incorrect items (subject to availability)
  • If the product is unavailable, you will receive a full refund or store credit

6. Shipping Charges

  • Shipping charges are non-refundable
  • Return shipping cost:
    • Covered by us (if the mistake is from our side)
    • Otherwise, borne by the customer

7. Important Care Note

Our jewelry is designed to be anti-tarnish and long-lasting, but proper care is essential:

  • Avoid contact with water, perfume, and chemicals
  • Store in a cool, dry place
  • Handle gently to maintain shine and durability

We truly appreciate your support and trust in iylastore.in, and we are committed to ensuring a positive shopping experience for all our customers. 💖

Scoop Order – No Refund Policy

No Refunds, Returns, or Exchanges on Scoop Orders

Due to the surprise and mystery nature of our scoop orders, all sales are final.

Please note:

  • ❌ No refunds will be provided once an order has been placed.
  • ❌ No returns or exchanges are accepted for scoop order items.
  • ❌ Duplicate items may occasionally occur, especially when ordering multiple scoops.
  • ❌ Product preferences, colors, styles, or specific item requests cannot be guaranteed unless explicitly mentioned in the product description.
  • ✅ Every scoop order is carefully packed with love and quality checked before dispatch.

Refunds or replacements will only be considered in the following situations:

  • You receive the wrong order.
  • The package arrives with items that are damaged during transit.
  • Items are missing from the package.

Any issues must be reported within 48 hours of delivery along with an unboxing video recorded from the moment the sealed package is opened. Claims without a continuous unboxing video may not be accepted.

By placing a scoop order, you acknowledge and agree to these terms and understand the surprise nature of the product.